Reference

superwin303 Privacy Policy for Indonesia Accounts

Your personal information — including your account details, payment method choices such as DANA or OVO, and device activity — is held under a clear Privacy Policy that…

Account data protectedDANA, OVO, GoPay & QRIS coveredClear retention periodsData access on requestNo third-party sale of your data
superwin303 superwin303 Privacy Policy for Indonesia Accounts
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Our live-chat team is available 24 hours a day, seven days a week. Open the chat widget from any page to submit a data-access or correction request directly to our privacy team.

Email Support

Send detailed privacy enquiries — including data-deletion or portability requests — to our support email address. We respond within 3 business days and confirm receipt automatically.

Account Settings

Log in, navigate to Account Settings, then select Privacy to review the data categories tied to your profile, update your contact details, or flag a concern for the privacy team.

DATA HANDLING STANDARDS

How We Safeguard and Manage Your Information

We handle your account and payment data under a set of operational standards designed to keep your information accurate, accessible only to authorised processes, and removed when no…

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand which lobby pages — such as…

Account Security

Phone-number verification is required before account access is granted.

Payment Data Handling

DANA, OVO, GoPay and QRIS wallet identifiers are tokenised after each transaction completes.

Data Retention

Active account data is retained for the life of your account plus 5 years for financial compliance.

Your Access Rights

You may request a copy of all personal data we hold, ask us to correct inaccurate information, or request deletion…

Third-Party Sharing

We share data only with payment processors (such as QRIS gateway providers), identity-verification services, and regulatory bodies where required.

Privacy Policy FAQ for superwin303 Accounts

Below are the questions about our Privacy Policy that we hear most from account holders across Indonesia, including those in Surabaya and Bandung. If your question is not listed, reach us via live chat around the clock.

We collect your phone number, a verified password, and the device details used at registration. If you deposit via DANA or OVO, a masked wallet reference is also stored. No more data is collected than is needed to run your account.

QRIS payment tokens and bank-transfer references for BCA, BRI, Mandiri or BNI are kept for financial-compliance purposes. The raw account numbers are masked after the transaction clears and are never shared with third parties outside mandatory regulatory reporting.

Yes. Submit a data-access request through live chat or email. We compile your account profile, transaction log and session history and deliver it within 14 calendar days. Access is subject to identity verification to protect your account.

Contact our support team via live chat or email with a deletion request. We remove profile and behavioural data promptly. Transaction records required under Indonesian financial-record obligations are retained for the statutory period before deletion.

No. We do not sell or rent your personal data to advertisers or data brokers. Data is shared only with payment processors, identity-verification services, and authorities where local law requires it.

Active account data is held for the life of your account plus 5 years. After account closure, financial records are retained for the period required by Indonesian law, then permanently deleted. You can confirm your retention status via Account Settings.

We use session cookies for login continuity and analytical cookies to improve lobby navigation. You can view and adjust your cookie preferences at any time by clicking the cookie-settings link in the page footer. Disabling analytical cookies does not affect your account access.